Clarity before collection.

Scope of this policy

This policy applies when you visit the nPowered Global website, submit an inquiry, request information, communicate with our team, or opt in to an available website communication channel.

It does not automatically apply to independently operated portfolio companies, third-party websites, or a future nPowered Global App unless that service links to this policy and expressly states that it applies. Those products or organizations may provide their own privacy notices.

Information we collect

The information we collect depends on how you interact with the website. We may collect the following categories.

Sources of information

We collect information directly from you, automatically from your browser or device, and from service providers that help operate the website and process communications on our behalf.

How we use information

We may use personal information for the following purposes:

• Responding and routing: review inquiries, respond to requests, and direct a request to the nPowered Global team or relevant portfolio organization best positioned to address it.
• Communications: provide information you request and send inquiry, appointment, service, or account-related messages when authorized.
• Website operations: operate, maintain, troubleshoot, and improve the website, forms, and communication systems.
• Security: detect, investigate, and help prevent fraud, misuse, unauthorized access, and technical or security incidents.
• Business administration: maintain appropriate records, manage relationships, evaluate website performance, and support internal operations.
• Legal compliance: comply with applicable laws, valid legal requests, regulatory requirements, and enforceable agreements.

Legal bases where applicable

Where applicable law requires a legal basis, processing may be based on your consent, steps taken at your request, our legitimate interests in operating and securing the website and responding to inquiries, or compliance with legal obligations. You may withdraw consent where the processing relies on consent, subject to applicable law.

How we disclose information

We may disclose personal information only as reasonably necessary for the purposes described in this policy, including to:

• Service providers: vendors supporting website hosting, forms, customer relationship management, communications, security, data storage, and related business operations.
• Relevant nPowered organizations: a portfolio organization or internal team when your inquiry concerns that organization or routing is reasonably necessary to respond.
• Professional advisers: attorneys, accountants, auditors, insurers, and consultants who require the information to provide services.
• Legal and safety recipients: government authorities or other parties when required by law or reasonably necessary to protect rights, safety, security, or prevent wrongdoing.
• Business transaction recipients: appropriate parties in connection with a merger, financing, reorganization, sale, or transfer, subject to applicable confidentiality and legal requirements.

We do not exchange personal information for monetary payment. If a future advertising technology creates a legally defined "sale" or "sharing" of personal information in a jurisdiction that applies to us, we will provide the required notice and choice before or when that practice is enabled.

SMS and text communications

When SMS is available, nPowered Global will use text messages only for inquiry and service-related communications after the recipient provides a separate, affirmative opt-in. Messages may include responses to an inquiry, requested follow-up, scheduling information, reminders, or service-related updates. We do not use this SMS program for promotional marketing.

• Consent to receive SMS messages is optional and is not a condition of purchasing or receiving services.
• Message frequency varies based on your inquiry or requested service. Message and data rates may apply.
• You may reply STOP to opt out and HELP for assistance.
• We retain appropriate records of consent and opt-out requests to administer the messaging program and support compliance.

Cookies, analytics, chat, and advertising tools

The website and its service providers may use cookies, logs, and similar technologies that are necessary to display pages, maintain security, process forms, remember settings, and understand basic website operation.

As of the Effective Date, this policy does not represent a website chat widget or Meta Pixel as active. Before materially expanding collection through a chat, analytics, or advertising technology, we intend to update this policy and implement any notice, consent, or opt-out control required by applicable law.

You can use browser controls to block or delete cookies. Blocking essential cookies may cause portions of the website or embedded forms to function incorrectly.

How long we retain information

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to an inquiry, maintaining business and consent records, operating and securing the website, resolving disputes, enforcing agreements, and meeting legal or regulatory obligations.

Retention periods may vary based on the type of information, the nature of the relationship, legal requirements, and operational needs. When information is no longer reasonably required, we may delete, anonymize, or securely dispose of it, subject to applicable law and technical limitations.

Information security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. Access should be limited to personnel and service providers who require information for legitimate business purposes.

No website, transmission method, or storage system can be guaranteed to be completely secure. You should use caution when transmitting information online and should not submit sensitive or confidential information through the general inquiry form.

Your privacy rights and choices

Depending on where you live and subject to applicable law, you may have rights regarding your personal information. These may include the following:

You may also have the right to appeal certain decisions, use an authorized agent, or receive equal service without unlawful discrimination for exercising a privacy right. We may need to verify your identity and request before responding. We will respond within the period required by applicable law.

To stop SMS messages, reply STOP. To submit another privacy request, use the contact method in Section 14.

Adults age 18 and older

The nPowered Global website and current inquiry services are intended for adults age 18 and older. We do not knowingly collect personal information through this website from anyone under 18. If we learn that information was submitted by a person under 18, we will take reasonable steps to delete it, subject to applicable law.

International visitors

nPowered Global is based in the United States. If you access the website from another country, your information may be transferred to, stored in, or processed in the United States or another location where our service providers operate. Privacy laws in those locations may differ from those where you live.

Where required by applicable law, we will use an appropriate legal basis and safeguards for covered cross-border processing.

Other websites and portfolio companies

The website may link to third-party services or independently operated nPowered portfolio companies. Their privacy and security practices are governed by their own notices, not this policy. We encourage you to review the privacy notice of any website or service before submitting personal information.

Changes to this policy

We may update this Privacy Policy as the website, communication tools, business practices, or legal requirements change. The revised policy will display an updated Effective Date. When required, we will provide additional notice or obtain consent before applying a material change.

Contact us and submit a privacy request

Privacy questions and requests may be submitted through the nPowered Global Inquiries page. Select Other Inquiries and write Privacy Request at the beginning of your message.

Do not include sensitive identification documents or account credentials in the initial request. We will provide appropriate instructions if additional verification is required.